Refund policy

 

Last Updated: Oct 25, 2024

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Return/Exchange Eligibility

We accept return or exchange requests within 30 days of delivery for the following reasons:

  • The item was damaged during transit.
  • The received item differs from what was ordered.
  • The item has quality issues not mentioned in the product description.

To initiate a return or exchange, please contact us with the following details:

  • Your order number
  • Photos of the product
  • The reason for the return/exchange

Our team will respond within 48 hours. If your request is approved, we will provide instructions for returning your item to the address below:

Auslandei Accessories Limited
Attn: Returns Department
Building #6, Suite #601, Deyun Street, No.2 Courtyard
Daxing District, Postcode: 100163
Beijing, China

Partial Refunds

Only partial refunds will be granted in the following situations:

  • Any item with obvious signs of use.
  • Any item that is damaged or missing parts due to reasons not related to our error.
  • Any item returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also inform you of the approval or rejection of your refund.

If your return is approved, a refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your bank or credit card company, as it may take some time for your refund to be officially posted.

If you’ve done both of these and still haven’t received your refund, please contact us at customer.service@auslandei.com.

Sale Items

Please note that sale items cannot be refunded in full. Only partial refunds will be considered for sale items, depending on the condition.

Exchanges

We replace items if they are defective, damaged upon delivery, or have quality issues. If you wish to exchange an item for the same one, please email us with:

  • Your order number
  • A brief explanation of the issue
  • Photos of the product

Email us within 30 days of receiving your order at customer.service@auslandei.com. Our team will respond within 48 hours. Once your exchange is approved, please send your item to the address listed above.

Shipping Returns

  • Personal Returns: If you’re returning an item for personal reasons, you will be responsible for paying the shipping costs. Shipping costs are non-refundable.

  • Returns Due to Damage or Quality Issues: If the return is due to shipping damage or other quality issues within 30 days of receiving your product, we may refund the shipping cost. The refund will be issued once we receive and confirm the faulty item. Please note that we set an upper limit on shipping fee refunds.

Exchanging High-Value Items

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered.

Final Notes

Depending on your location, the delivery time for an exchanged item may vary.

Need help?

Contact us at customer.service@auslandei.com for questions related to refunds and returns. Or, simply fill in the Contact Form.